Grievance Mechanism POLICY
Illinois Sports Medicine & Orthopedic Surgery Center’s administrative and clinical staff members are available to help you with any concerns or suggestions you may have regarding your stay. Complaints will be investigated and a response provided under the provisions of the facility grievance mechanism. If a grievance or complaint is not solved to the patient’s or family’s satisfaction, the grievance may be filed in writing with the Illinois Department of Public Health, 525 W. Jefferson Street, Springfield, IL, 62761 or by calling 217-785-2000. In addition, grievances may also be reported to the Office of the Medicare Beneficiary Ombudsman.
If dissatisfied with your professional provider, patients or their legal representative may file a complaint with the Illinois State Board of Medical Examiners or the Illinois Podiatry Board. Upon request, the facility shall provide the address of the appropriate board. These boards are prohibited from the arbitration or adjudication of fee disputes.
Illinois Sports Medicine & Orthopedic Surgery Center
9000 Waukegan Road, Suite 120
Morton Grove, IL 60053